Refund policy

Pre-orders, cancellations, and changes

After you submit your completed pre-order and the options you selected become available in production, we will invite you to complete the configuration of your Piano. We will then issue you the Piano Configuration and Final Price Sheet based on the base price of the model and any options included or that you select.

Your Pre-Order Payment covers the cost of these activities and other processing costs and is not a deposit for the Piano. Until your Piano is delivered to you, you may cancel your preorder at any time, in which case you will receive a full refund of your Pre-Order Payment.

Until your final configuration is matched to a piano, you may make changes to your Piano Configuration. If you make changes to the configuration of the Piano, you may be subject to potential price increases for any pricing adjustments made since your original Pre-Order Date.

When you take delivery of the Piano, we will provide a credit to the final pre-order price of your Piano equivalent to the amount of the Pre-Order Payment you paid. This Pre-Order Payment and this Agreement are not made or entered into in anticipation of or pending any conditional sale contract.